Your Route 401 purchase will be packed and shipped to ensure it isn't damaged. I have custom boxes made to fit your piece exactly. If you'd like to do a local pickup in Toronto, Ontario, please contact me before you purchase so you won't have to pay the shipping fee. I always pay for insurance of the value of the item, just in case it gets lost or damaged in the mail. I ship all items through Canada Post (and for US orders, that gets transferred to USPS over the border).
Unless otherwise noted in the product description, all of my pieces are made to order. The current processing time is noted on the Shipping & Processing tab of each item. Many hours go into each piece as every detail is meticulously handmade.
If you are an international buyer or would like a more accurate quote, you can contact me and I will determine more accurate shipping to your location. Please note that any international orders may incur duties and taxes which are out of my control and are not quoted within my shipping price.
Refunds or Exchanges
No refunds or exchanges are allowed. But, customer satisfaction is a high priority for me. If you ever have a problem with your order or have questions about an item, please don't hesitate to contact me directly first, and I'll be happy to figure it out for you
I do accept custom orders! Just contact me and we can go from there.
My art uses real license plates cut using tin snips and/or lasers. The plates can be sharp after cut! The plates are nailed to a wood backing and the nails are not always completely flush with the wood. Please be careful handling your new art after you receive it. It is meant to be placed on the wall, out of reach.
There will be variations in the wood that I use and it may not appear exactly as the wood in the listing. Especially with the barnboard, wood grain, knots, holes, colour, and shape will vary from piece to piece.
Due to the variation in colour settings on each monitor, I cannot guarantee that the stain you have chosen will look exactly like it looks on your specific monitor. Every monitor displays colour differently and the wood stain colour on your piece in person may look different than your monitor's screen colour.
Please note the license plates in the product image will not be the same year or numbers on the piece you receive. A similar plate will be used that will be the same province and colour. For my Canada map pieces, the plates will more or less be the same colours, with small substitutions possible based on my license plate inventory. Please contact me before your purchase if you have any special requests.